IT Service Desk ServiceNow System Architect


Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company. For main IT Department, based in South Warsaw, we are currently looking for:

IT Service Desk ServiceNow System Architect

location: Warszawa

 

 Key duties:

  • Define technical solutions aligned with company's IT and business requirements at an architectural and design level of detail
  • Communicate technical solutions to clients
  • Communicate technical problems and solutions to both technical and non-technical audiences
  • Works in conjunction with IT Gov on the Demand for Benefit to determine if the demand should be fulfilled with the ServiceNow platform
  • Support the Global IT Service Desk Consolidation Program Managers in region with scoping complex service engagements typically involving Orchestration, Discovery or Platform plays
  • Responsible for implementing POV (Proof of Value) Solutions, which are developed by the OPS team or a ServiceNow Implementation Partner.
  • Will work with existing clients on designing technical solutions that may be delivered by the ServiceNow Implementation partner
  • Will work with Pre-Sales Solution Consultants/Architects on new business to understand and provide continuity for POV work into ServiceNow Professional Services
  • Patch & upgrade management of the ServiceNow platform.
  • SPOC for external ServiceNow partner.
  • Support delivery of the Schenker release roadmap as per the agreed dates.
  • Maintain expert knowledge of the ServiceNow platform
  • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources available. Drives Knowledge transfer or build up for the Ops team.
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Follows up on outstanding development needs and provides timely status reports to the project manager
  • Will work closely with company's IT Security and Data Protection Officers to ensure, that the ServiceNow Implementation is in line with IT Security and Data Protection requirements

 

 Job requirements:

  • 2+ years of experience in ITSM implementation
  • 2+ years successful ServiceNow Implementations
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field or higher (preferred)
  • Ability to both configure and demonstrate solutions in the ServiceNow platform
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Experience implementing and integrating enterprise software applications
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Certified ServiceNow System Administrator
  • Certified ServiceNow Implementation
  • ITIL Foundation certification
  • Excellent Microsoft Office Skills
  • Fluent in English language skills (verbal & written)
  • Strong understanding and openness for different cultures
  • Some travel required
  • Optional: Experience in ServiceNow scripting using JavaScript or Jelly including: Business Rules, Client Scripts, UI Actions, etc.
  • Optional: Certified Implementation Specialist

 

 Benefits offered:

  • Attractive salary
  • Clear career path,
  • Work for a global industry leader,
  • Various challenges at work,
  • Great atmosphere,
  • Sport events for employees,
  • Opportunity to participate in the employee volunteering program

 

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TeamQuest.pl


http://TeamQuest.pl

Polska, Warszawa

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