Service Delivery Engineer (Unified Communication)


Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 72 000 employees wordwide. For main IT Department, based in South Warsaw, we are currently looking for:

Service Delivery Engineer (Unified Communication)

location: Warszawa

 

 Main responsibilities:

  • Responsibility for the planning, integration, configuration and operation and maintenance of infrastructure services and systems
  • Monitoring of utilization and availability in accordance with the agreed SLA's
  • System operations and maintenance and system documentation in accordance with compliance requirements as well as quality assurance and development of standards
  • Planning and implementation of failure and disaster recovery test
  • Ensuring system integrity and security through log analysis and patch management
  • Providing 2nd Level support
  • Execution of project management tasks in IT infrastructure projects and responsible to provide project deliverables
  • Monitoring the infrastructure systems and services
  • Optimize costs and ensure orderly licensing
  • Continuous improvement of the architecture and technology of the service to achieve costs savings and enhance service quality and usability
  • Derive improvement measures in the area of architecture and technology and take responsibility for the implementation
  • Promote development and implementation of technical guidelines and standards

 

 We expect you have:

  • Experience in maintaining, optimizing and developing Unified Communication technology in close cooperation with internal & external service providers
  • Broad knowledge about UC technology, SIP trunking and other protocols and general concepts of voice, video & collaboration.
  • Ability to manage small projects
  • Good communication and presentation skills to work in a multi-cultural, multinational environment
  • Team- and result- oriented and driven by goal achievement with a strong focus on high quality service performance
  • Excellent English language skills; other languages is a plus

 

 Nice to have:

  • Cisco Certification (e.g. CCNP, CCNA)
  • Experience from operation of contact center solutions is a plus, especially from Cisco based solutions
  • ITIL certification is a plus

 

 Benefits offered:

  • Attractive salary adequate to your skills and performance
  • Cooperation ob employment contract or b2b contract
  • Stimulating, international environment
  • Atractive social benefits
  • Friendly and flexible workplace

 

1

Jak aplikować


Aplikuj

TeamQuest.pl


http://TeamQuest.pl

Polska, Warszawa

Pełny etat


Dodano: 2018-10-11


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